Please contact first your local distributor, your local service organisation before sending any generators to us.
If you need to return products to VICI for maintenance and/or repair, please note the following important requirements:
These requirements are necessary because the health and safety of our staff is of paramount importance.
If any returned products do not comply with the above requirements VICI reserves the right to quarantine or return the product(s) at the customers cost.
If following inspection and quotation you decline the repair you may be subject to a service fee to cover product decontamination, disassembly, cleaning, and evaluation.
Please also be advised that by sending your product(s) to us, you have authorized us to disassemble the item(s) for inspection and/or failure analysis. If the product is subsequently deemed not repairable or you decline the repair and request the item to be returned, we cannot ensure that it will be reassembled to working condition.
We are sure that you share our concern for the safety of our personnel and we request your full cooperation in carrying out these few extra steps prior to returning any products to VICI.
If anything is not clear or you have further questions, please contact the VICI technical support team under firstname.lastname@example.org .